Working with Cluster 25

Allocations of Requests for Support (R4S)

Allocation meetings in Cluster 25 happen fortnightly, and allocation of support is dependent on service capacity.

Once allocated, a RTLB will make contact with the school and parents/whānau within one week of allocation.

RTLB work with key staff and parents / whānau to:

  • Ensure teachers and parents / whānau know how RTLB work

  • Build an understanding of the learner and their learning environment

  • Observe, gather information, and listen to those involved

  • Work collaboratively with teachers and parents / whānau

  • Collaboratively develop a support plan within 5 weeks of allocation, based on the needs identified

The RTLB then supports the teacher and school team to implement strategies, adjust teaching practice, and monitor progress.

RTLB involvement is a partnership focused on strengthening teaching practice so that the learner can experience success as part of their everyday classroom programme.

RTLB support requires active participation and engagement from teachers and school staff in meeting, planning, implementing, monitoring and reviewing agreed actions and strategies.

Teachers and school staff involved will need to commit to this when working with the RTLB Service.

National Service Operating Procedures (SOPs)

RTLB practice sits within the national Operating Standards and Procedures set by the Ministry of Education for all learning support services across Aotearoa New Zealand.

These standards describe how services are delivered, ensuring a shared and consistent experience for schools, kura, learners, and whānau, no matter where they are in the country.

The OSPs focus on four key expectations:

  • Consistency — learners, whānau, schools, and kura experience RTLB support in a similar way, regardless of location

  • Timeliness — support is provided as quickly and efficiently as possible within national timeframes

  • User-centred practice — the needs and experiences of the learner remain at the heart of the process

  • Accessibility — services are delivered in ways that actively remove barriers for those accessing support

These standards guide the way RTLB Cluster 25 delivers support to ensure our work is aligned with national expectations while remaining responsive to the needs of our local schools and communities.